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Customer Success Engineer

Costa Rica
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Costa Rica – Remote

Dive into Scaled Impact — Be the Bridge Between Product & Customers!

Join the Orca pod and help redefine cloud security across the globe! As a fast-growing unicorn in the cybersecurity space, we thrive on pushing boundaries, embracing innovation, and empowering our team to make a measurable difference—at scale.


About the Role: Customer Success Engineer – Long-Tail Accounts

As a CSE for long-tail customers, you’ll play a key role in Orca’s scaled Customer Success model, enabling a broad portfolio of customers to realize value from our platform through targeted engagements, proactive enablement, and data-driven insights. You are both a product expert and a strategic advisor—focused on accelerating adoption and removing technical blockers across a wide array of customers.

What You’ll Do

  • Own technical enablement across a large segment of self-sufficient, lower-touch customers via one-to-many engagements, campaigns, webinars, and hands-on labs.
  • Drive product adoption through best practice sharing, curated guidance, and digital resources, ensuring successful onboarding and expansion without requiring high-touch support.
  • Act as a technical advisor, leveraging customer telemetry to identify common friction points and proactively engage through scalable support motions.
  • Collaborate cross-functionally with Product, Support, and Engineering to triage issues, improve the customer experience, and provide feedback loops for long-tail customers.
  • Optimize processes and tooling that support automation and self-service success pathways.

What You Bring

  • 3+ years in technical roles such as: Customer Success Engineering, Post-Sales Solution Engineering, TAM, or Technical Support
  • 1+ years working with cloud platforms (AWS, Azure, GCP)
  • Strong communication and writing skills—you’re comfortable creating enablement materials and supporting customers at scale
  • Passion for solving problems, simplifying complex ideas, and helping others succeed—especially through automation, documentation, and tools

Technical Background 

  • Familiarity with CSPM/CWPP concepts: Cloud Security, Compliance, Vulnerability Management
  • Hands-on experience with IaC (Terraform, CloudFormation), Kubernetes, or APIs
  • Basic scripting: Bash, Python, or PowerShell

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