Technical Support Engineer

United States
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Technical Support Engineer- Must be bilingual (fluent in Spanish)

ABOUT US

Dive right in. Swim with our pod.

At Orca, we believe that in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high (because the cloud is the limit), have quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. 

We’re looking for driven and talented people like you to join our Support team and our mission to change the future of cloud security. At Orca, we’re proud of what we do and we always aim high. This, together with our belief in the power of teamwork, has quickly turned us into a global cloud security innovation leader (and a unicorn). Ready to dive in and swim with our pod?

Highlights: 

● Fast growth: This company has momentum. It’s THE opportune time to join Orca Security. 

● Disruptive technology: Orca Security completely changed the way cloud is secured and is leading a new approach of how security solutions should be built. It’s completely agentless and detects every important risk in the cloud environment down to the data layer. It’s fast, simple, and complete.

● Well-capitalized: Total funding is almost $630MM in less than 24 months. CapitalG, Redpoint, GGV, YL Ventures, and SVCI. SVCI is a syndicate of CISOs who invested their own money after careful due diligence.

● Founded and led by 8 architects and executives from Check Point and quickly joined by many senior engineers from Palo Alto and Check Point. 

ABOUT THE ROLE

The right candidate must be bilingual- Fluent in Spanish

We have an inspiring team of top talents building a product that revolutionizes the way security is being done in the cloud. If you are an enthusiastic and technologically oriented support engineer, who is looking for a new challenge come join our team.

On a typical day you'll:

  • Provide Tier 3 support for Orca customers
  • Take end-to-end ownership of technical issues and work closely with R&D until full resolution
  • Perform basic and advanced troubleshooting including DB analysis, log review and research
  • Develop and maintain troubleshooting skills and technical knowledge
  • Be able to multitask and prioritize incoming tickets
  • Conduct remote session with our customers
  • Document and share your knowledge, creating internal documents and self-help guides for customers

ABOUT YOU

  • 3-4 years hand-on experience as a Technical Support Engineer
  • Speaks Spanish fluently- bi-lingual
  • Self-learning abilities and a technical understanding
  • Able to provide in depth analyses in a short time
  • Troubleshooting and diagnosis capabilities
  • Excellent communication skills and team work
  • Self management, multitasking, and prioritization skills
  • Fast learner, and ability to perform well under pressure
  • Knowledge of cloud solutions AWS, GCP and Azure – An advantage
  • Knowledge on databases – Postgres and ElasticSearch queries – An advantage
  • Monitoring solutions experience – Grafana, Prometheus or any others – An advantage

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