Customer Success Engineer- West

United States - Remote Full-time Intermediate
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About The Position

Location: Anywhere in PST or MST time zone

Reporting to: Director of Customer Success Engineering

About Us

Orca Security is THE cloud security innovation leader, providing deeper visibility into AWS, Azure, and GCP in minutes without the operational costs of agents. With Orca Security, there is complete coverage; there are no overlooked assets, no network scanners, no DevOps headaches, and no performance hits on live environments. 

Unlike legacy tools that operate in silos, Orca treats your cloud as an interconnected graph of assets, prioritizing risk based on environmental context. This reduces thousands of meaningless security alerts to provide you with only the critical few that matter, along with their precise path to remediation. 

HIGHLIGHTS: 

● Fast growth: This company has momentum. It’s THE opportune time to join Orca Security. 

● Disruptive technology: Orca Security completely changed the way cloud is secured and is leading a new approach of how security solutions should be built. It’s completely agentless and detects every important risk in the cloud environment down to the data layer. It’s fast, simple, and complete.

● Well-capitalized: Total funding is almost $300MM in less than 24 months. CapitalG, Redpoint, GGV, YL Ventures, and SVCI. SVCI is a syndicate of CISOs who invested their own money after careful due diligence.

● Founded and led by 8 architects and executives from Check Point and quickly joined by many senior engineers from Palo Alto and Check Point. 

About the Role

Customer Success Engineering - Acts as trusted advisers to our customers and are the primary point of contact post sales for support issues.

As part of the job, you’ll: 

  • Follow a customer escalation process to Identify opportunities for continuous improvement.
  • Drive new business growth through strong advocacy and reference-ability.
  • Help build the knowledge base and documentation library.
  • Become an authority on the Orca Platform and assist Sales and Customer Success with customer POCs, Implementations and post sales support to drive long term value for customers through demonstrating the ROI delivered.
  • Drive customer on-boarding and training as well as roll-out the template for support and success plan for customers through the post-sales processes and touch points.
  • Primary owner of assigned customer's support cases; complete use of ticketing systems.
  • Monitor, Debug and resolve technical issues specific to Orca within the cloud environments.
  • Customer Onboarding, Training, and Customer Support.
  • Be the best user of Orca.

Requirements

About You

  • 3+ years in Customer Success Engineering, Post Sales Solutions Engineering, Technical Account Mgmt, Implementation and preferably in Enterprise SaaS, Cloud, Enterprise IT, or IT Security space.
  • Successful track record of executing the customer journey.
  • Growth-Stage DNA with a strong inclination towards action.
  • Bachelor’s degree required.

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