Customer Success Manager

United States - Remote Full-time Intermediate
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About The Position

Dive right in. Swim with our pod.

At Orca, we believe that in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, have quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. 

We’re looking for driven and experienced sales professionals to get the word out and join our mission to change the future of cloud security. At Orca, we’re proud of what we do and we always aim high. This, together with our belief in the power of teamwork, has quickly turned us into a global cloud security innovation leader (and a unicorn). Ready to dive in and swim with our pod?

HIGHLIGHTS: 

● Fast growth: This company has momentum. It’s THE opportune time to join Orca Security. 

● Disruptive technology: Orca Security completely changed the way cloud is secured and is leading a new approach of how security solutions should be built. It’s completely agentless and detects every important risk in the cloud environment down to the data layer. It’s fast, simple, and complete.

● Well-capitalized: Total funding is almost $300MM in less than 24 months. CapitalG, Redpoint, GGV, YL Ventures, and SVCI. SVCI is a syndicate of CISOs who invested their own money after careful due diligence.

● Founded and led by 8 architects and executives from Check Point and quickly joined by many senior engineers from Palo Alto and Check Point. 

About the Role:

  • We are looking for a highly-motivated, relationship-focused, demonstrated team-player to join us as a Customer Success Manager. In this position, you will be responsible for developing and maintaining strong customer relationships that promote loyalty, growth, and retention. 

On a typical day you'll:

  • Onboard new enterprise customers, helping them set up and optimize Orca. 
  • Communicate regularly with enterprise clients, via video meetings, phone calls, and email to ensure healthy and robust relationships.
  • Be a trusted advisor for customers, communicating upcoming product changes and enhancements, along with issues and improvements as customers encounter them. 
  • Work with client stakeholders, executive sponsors, and partners to drive expansion and business value.
  • Handle renewal and up-sell opportunities for clients.
  • Identify risks and work closely across teams to ensure customer retention and satisfaction.
  • Conduct executive business reviews. QBRs
  • Maintain detailed information about clients’ successes, issues, business needs, environment details, etc. in CRM tool(s). 

Requirements

About you:

  • Must have at least a Bachelor's degree.
  • 2+ years experience in customer success, account management, or pre-sales roles related to driving positive customer outcomes and adoption. 
  • 2+ years of experience working with Cloud Security or SaaS products.
  • Excellent written and verbal communication skills.
  • A passion for creating and maintaining relationships, while working in a tight-knit community culture.  


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