Head of Worldwide Service Providers

Head of Worldwide Service Providers 

Location: Remote_ US 

ABOUT US

Dive right in. Swim with our pod. At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod.

We’re looking for driven and talented people like you to join our team and our mission to change the future of cloud security. Ready to dive in and swim with our pod? 

Highlights:

High-growth: In just 4 years, we’ve reached milestones that take other companies a decade or more. We’ve doubled our employee count, tripled our customer count, and rapidly expanded our product capabilities. Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud—so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

ABOUT THE ROLE

We are seeking a strategic and dynamic Head of Worldwide Service Providers to spearhead our MSP/MSSP managed security services. This role is integral in developing and executing our MSSP strategy, targeting both enterprise and mid-market accounts.

Key Responsibilities:

• Strategic Development: Formulate and execute a comprehensive MSSP strategy that aligns with our business goals, focusing on both enterprise and mid-market accounts.
• Market Expansion: Develop a low-touch, no-touch model for down-market (velocity) clients to ensure efficient service delivery.
• Service Creation: Drive the creation of new services to enhance the MSSP portfolio, helping MSP/MSSP partners create services using Orca Security’s MSP product.
• Product Development: Work with development teams to develop Orca’s MSSP product offering.
• Partner Engagement: Responsible for all aspects of the managed services business including strategy, program, pricing, sell to, sell with & through. Engage other functional leaders to deliver enablement, marketing, and more.
• Partner Types: Work with pure-play MSPs, GSIs, hybrid VARs, Telco MSPs, and cloud native MSPs.
• GSI Collaboration: Utilize Global System Integrators (GSIs) as a strategy for market reach and enhanced service offerings.
• Business Models: Build sell to, and sell through business models.
• Marketing Collaboration: Collaborate with MSP marketing teams, including ‘Powered by’ marketing strategies.
• Client Engagement: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.
• Team Building: Developing a roadmap for scaling the MSSP team globally, including recruiting, training, and mentoring new team members.
• Operational Excellence: Oversee the daily operations of the MSSP, ensuring the highest standards of service delivery.
• Market Analysis: Conduct regular market research to identify trends, threats, and opportunities within the MSSP landscape.
• Sales Support: Collaborate with the sales team to provide subject matter expertise during client engagements and support business development activities.
• Customer Success Collaboration: Work with Customer Success to ensure customer lifecycle success.
• Partner Operations: Work with Partner Operations to streamline reporting and KPIs.
• OKR Development: Develop and implement Objectives and Key Results (OKRs) to drive performance and alignment with business goals.
• Revenue Responsibility: Own the revenue responsibility for this business/product segment’s Annual Recurring Revenue (ARR).
• Global Experience: Experience with MSP aggregators and distributors on a global scale.

ABOUT YOU

• Education: Bachelor’s degree.
• Experience: Minimum of 8-10 years in cybersecurity with a focus on managed security services. Experience in developing security strategies for enterprise and mid-market clients.
• Technical Skills: Proficient in security operations.
• Leadership: Demonstrated ability to lead and scale teams, manage complex projects, and drive business growth.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex security concepts to diverse audiences.

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*Orca Security is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.