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FED, Customer Success Engineer

United States
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Remote: VA / DC

Dive right in! Come swim with our pod!

Orca invites you to dive into the world of cloud security innovation as we revolutionize the industry and make waves as a global leader. As a rapidly growing company achieving unicorn status, we believe that in the right environment and with the right team, talent has no boundaries.

About the Role

You are the primary technical engineer supporting Orca’s federal post-sales motion, acting as an internal and customer-facing trusted advisor, responsible for the successful implementation, product adoption, and operationalization of Orca Security.

As part of the job, you’ll: 

  • Become a technical authority on the Orca Security platform, to understand the customer’s technical requirements and communicate complex, technical Cloud Security concepts.
  • Serve as the primary technical point of contact for enablement and value realization across multiple personas within the customer’s organization.
  • Drive product implementation, adoption, and long term value as customers progress through their journey milestones with Orca.
  • Perform quality assurance in the final stages of the Software Development Lifecycle by validating product releases and enhancements.
  • Cultivate customer trust by sharing expertise in the operationalization of Orca and best practices in the cloud.

General Areas of Experience

  • CSPM:  Cloud Security, Cloud Infrastructure, Cloud Networking, Compliance, CIEM / IAM
  • CWPP:  Vulnerability Management, Compliance, DSPM
  • Foundational experience with one or more of the following:  AWS, Azure, GCP, OCI, Alibaba
  • Working knowledge of:  Containers, Kubernetes
  • Working knowledge of:  APIs, API Security
  • Working knowledge of:  CI/CD Pipelines, IaC, SDLC
  • Scripting Background in:  Bash, Python, Powershell
  • Understanding of Federal Systems Integrators and how they serve their customers 

About You

  • 3+ years in roles similar to:  Cloud Security Engineering, Customer Success Engineering, Post Sales Solutions Engineering, or Technical Account Management
  • 2+ years of Federal customer success experience
  • 1+ years of experience in Cloud technologies
  • Clearance: DoD TS eligible with active SSBI 
  • Common Traits:  fast learner, natural curiosity, love of technology, self-driven, detail oriented, communicative, customer-focused

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